Besterfield D. H. <br/><br/>
Total quality management 

 - 3 Ed. 
 - New Delhi  "Pearson Education,"  2009 
 - 652p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MECHANICAL
<br/><br/><label>Dewey Class. No.: </label>658.5