Sheth J. N. <br/><br/>
Customer relationship management emerging concepts tools and applications 

 - 16 Ed. 
 - New Delhi  Tata Mcgraw Hill Education Pvt. Ltd.  2012 
 - 544p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>INFORMATION TECHNOLOGY
<br/><br/><label>Dewey Class. No.: </label>658.812