Besterfield D. H. <br/><br/>
Total quality management 

 - Pune  Pearson Education House  2008 
 - 652p. 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MBA
<br/><br/><label>Dewey Class. No.: </label>658.562