000 00384nam a2200181Ia 4500
008 240220s9999 xx 000 0 und d
020 _a9781292116891
041 _aENG
082 _a658.812
100 _aSwinscoe A.
245 0 _aHow to wow customers
260 _aDelhi
260 _bPearson Education
260 _c2016
365 _b9999
650 _aMBA
942 _cEB
999 _c12768
_d12768