000			00381nam a2200181Ia 4500
008			240220s9999 xx 000 0 und d
041			_aENG
082			_a658.8
100			_aZeithaml V. A
245		0	_aServices marketing
260			_aNew Delhi
260			_bTata Mcgraw Hill
260			_c2006
300			_a1 TO 668p.
365			_b385
650			_aBBA
942			_cBBA
999			_c5262 _d5262