| 000 | 00416nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 240220s9999 xx 000 0 und d | ||
| 020 | _a9780749444518 | ||
| 041 | _aENG | ||
| 100 | _aBelding Shaun | ||
| 245 | 0 | _aDealing with the customer from hell | |
| 260 | _alondon | ||
| 260 | _b"Kogan Page, And Philadelphia" | ||
| 260 | _c2005 | ||
| 300 | _a1 TO 152p. | ||
| 365 | _b150 | ||
| 650 | _aMBA | ||
| 942 | _cMBA | ||
| 999 |
_c8421 _d8421 |
||